Para tramitar la devolución;

El tiempo para realizar una devolución es de 14 días.

Solo aceptamos el cambio por otro producto o se emitirá un cupón por el total de los productos devueltos, válido por un año desde el día en que realizó el pedido.

ATENCIÓN: Por motivos de higiene no se aceptarán devoluciones de pendientes.

.

Producto en reserva o pre-pedido

Si el producto está agotado y se compra en "reserva o preorden", el tiempo de producción estimado es de 5 a 18 días.

ESTÁ ESPECIFICADO EN CADA PRODUCTO.

En cumplimiento del artículo 10 de la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE), a continuación se detallan los datos identificativos de la empresa:
Razón social: Marta Aguilar (en adelante, eltoquecolgantes.com y / o tocajewelry.com).

Dirección: C / Ermita de los Remedios, 30006 Murcia Teléfono: 636 63 85 12 Email: eltoquecolgantes@gmail.com

Con carácter general, las relaciones entre eltoquecolgantes.com con los usuarios de sus servicios telemáticos, presentes en este sitio web, se encuentran sometidas a la legislación y jurisdicción española.

El Usuario queda informado, y acepta, que el acceso a este sitio web no implica, en modo alguno, el inicio de una relación comercial con eltoquecolgantes.com y tocajewelry.com o alguna de sus delegaciones.

Los derechos de propiedad intelectual del contenido de las páginas web, su diseño gráfico, imágenes y códigos son titularidad de eltoquecolgantes.com y tocajewelry.com, por tanto, queda prohibida su reproducción, distribución, comunicación pública, transformación o cualquier otra actividad que esté prohibida. . Puede realizar con los contenidos de sus páginas web o incluso citando las fuentes, salvo consentimiento por escrito de eltoquecolgantes.com y tocajewelry.com, a los datos facilitados en el encabezado de esta.

toquejewelry.com se reserva el derecho a actualizar, modificar o eliminar la información contenida en sus páginas web pudiendo incluso limitar o no permitir el acceso a dicha información a determinados usuarios.

Toquejewelry.com no asume responsabilidad alguna por la información contenida en sitios web de terceros a los que se pueda acceder mediante “links” o enlaces desde cualquier página web propiedad de eltoquecolgantes.com y tocajewelry.com.

La presencia de «links» o links en las páginas web de eltoquecolgantes.com y tocajewelry.com tiene carácter meramente informativo y en ningún caso supone una sugerencia, invitación o recomendación sobre los mismos.

A los efectos de lo dispuesto en la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal eltoquecolgantes.com y tocajewelry.com, informa al usuario que es titular de los ficheros de datos personales inscritos en el RGPD (Registro General de Protección de Datos) en los que se incorporan y tratan sus datos con la finalidad de prestarle los servicios solicitados y remitirle información sobre nuestra empresa que pueda ser de su interés.

El envío de datos personales es obligatorio para contactar y recibir información sobre los productos y / o servicios prestados por eltoquecolgantes.com y tocajewelry.com, siguiendo las instrucciones debidamente indicadas en los formularios dedicados al mismo.

Asimismo, no facilitar los datos personales solicitados o no aceptar esta política de protección de datos supone la imposibilidad de suscribirse, registrarse o recibir información sobre dichos servicios.
De acuerdo con lo dispuesto en la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal, le informamos que los datos personales obtenidos como consecuencia del envío de datos personales, serán incorporados a un fichero titularidad de MARTA AGUILAR con domicilio en C / ERMITA DE LOS REMEDIOS, 4, 30006 PUENTE TOCINOS – MURCIA, habiendo implementado todas las medidas de seguridad establecidas en el Real Decreto 1720/2007.

The User who sends the information to eltoquecolgantes.com and tocajewelry.com is solely responsible for the veracity and correctness of the data included, exonerating eltoquecolgantes.com and tocajewelry.com from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.

The user agrees to provide complete and correct information on the registration or subscription form.

eltoquecolgantes.com and tocajewelry.com is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility regarding hypothetical damages that could be caused by the use of said information. Eltoquecolgantes.com and tocajewelry.com is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided that it comes from sources other than eltoquecolgantes.com and tocajewelry.com.

eltoquecolgantes.com and tocajewelry.com, may transfer your personal data to third party companies in order to provide the services related to your request and always providing prior information requesting the express consent of the affected party under Art. 6 LOPD.

It is possible that the data will be transferred to third parties, for their verification, thus avoiding SPAM problems. We use reCAPTCHA v3 technology.

You can direct your communications and exercise the rights of access, rectification, cancellation and opposition through postal mail at C / ERMITA DE LOS REMEDIOS, 4, 30006 PUENTE TOCINOS – MURCIA, or by email: eltoquecolgalntes @ gmail.com with valid proof in law, as a photocopy of the ID and indicating in the subject “DATA PROTECTION”.

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of them by eltoquecolgantes.com and tocajewelry.com in the manner and for the purposes indicated in this Policy of Protection of Personal information.

eltoquecolgantes.com and tocajewelry.com reserves the right to modify this policy to adapt it to legislative or jurisprudential developments as well as to industry practices. In these cases, eltoquecolgantes.com and tocajewelry.com will announce on this page the changes introduced with reasonable anticipation of its implementation.

We inform you that the personal data provided through the forms, will be treated by eltoquecolgantes.com and tocajewelry.com as responsible for this website. The purpose of the collection and processing of the personal data that we request is that of the provision of the service that you request here, and where appropriate, the sending of commercial communications that may be of interest to you. The legitimation is done through the consent of the interested party. We inform you that the data provided will be located on servers with security measures according to NRGPD.

You, as an interested party, may exercise the rights of access, rectification, cancellation and opposition, as well as that of portability, limitation and withdrawal, using the forms provided for them or send a letter to eltoquecolgantes.com located at C / ERMITA DE LOS REMEDIOS, 4, 30006, MURCIA – or email to eltoquecolgantes @ gmail.com, as well as the right to file a claim with a supervisory authority.

The sending of personal data is mandatory to contact and receive information about the products and / or services provided by eltoquecolgantes.com and tocajewelry.com, following the instructions duly indicated in the forms dedicated to it.

Likewise, not providing the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or receive information about said services.

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that personal data obtained as a result of sending personal data, will be incorporated into a file owned of MARTA AGUILAR MOLINA with address at C / ERMITA DE LOS REMEDIOS, 4, 30006 PUENTE TOCINOS – MURCIA, having implemented all the security measures established in Royal Decree 1720/2007.

The User who sends the information to eltoquecolgantes.com and tocajewelry.com is solely responsible for the veracity and correctness of the data included, exonerating eltoquecolgantes.com and tocajewelry.com from any responsibility in this regard.

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.

The user agrees to provide complete and correct information on the registration or subscription form.

eltoquecolgantes.com and tocajewelry.com is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility regarding hypothetical damages that could be caused by the use of said information. Eltoquecolgantes.com and tocajewelry.com is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided that it comes from sources other than eltoquecolgantes.com and tocajewelry.com.

eltoquecolgantes.com and tocajewelry.com, may transfer your personal data to third party companies in order to provide the services related to your request and always providing prior information requesting the express consent of the affected party under Art. 6 LOPD.

You can direct your communications and exercise the rights of access, rectification, cancellation and opposition through postal mail at C / ERMITA DE LOS REMEDIOS, 4, 30006 PUENTE TOCINOS – MURCIA, or by email: eltoquecolgalntes @ gmail.com with valid proof in law, as a photocopy of the ID and indicating in the subject “DATA PROTECTION”.

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of them by eltoquecolgantes.com and tocajewelry.com in the manner and for the purposes indicated in this Policy of Protection of Personal information.

eltoquecolgantes.com and tocajewelry.com reserves the right to modify this policy to adapt it to legislative or jurisprudential developments as well as to industry practices. In these cases, eltoquecolgantes.com and tocajewelry.com will announce on this page the changes introduced with reasonable anticipation of its implementation.

We inform you that the personal data provided through the forms, will be treated by eltoquecolgantes.com and tocajewelry.com as responsible for this website. The purpose of the collection and processing of the personal data that we request is that of the provision of the service that you request here, and where appropriate, the sending of commercial communications that may be of interest to you. The legitimation is done through the consent of the interested party. We inform you that the data provided will be located on servers with security measures according to NRGPD.

You, as an interested party, may exercise the rights of access, rectification, cancellation and opposition, as well as that of portability, limitation and withdrawal, using the forms provided for them or send a letter to eltoquecolgantes.com located at C / ERMITA DE LOS REMEDIOS, 4, 30006, MURCIA – or email to eltoquecolgantes @ gmail.com, as well as the right to file a claim with a supervisory authority.

Eltoquecolgantes.com and tocajewelry.com through this document, collects its Policy for the collection and treatment of cookies, in compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Company of Information and Electronic Commerce (LSSICE).

Eltoquecolgantes.com and tocajewelry.com informs the users of its web pages about the existence of cookies and makes this Policy available to them in order to inform them about their use and purpose. The fact of continuing browsing through its pages implies knowledge and acceptance of this Policy by said users.

This Cookies Policy will apply to those users who voluntarily visit the web pages of eltoquecolgantes.com and tocajewelry.com, complete data collection forms, access the tools that eltoquecolgantes.com and tocajewelry.com makes available to their Customers to manage their services, or use any other service present on the website that involves the communication of data to eltoquecolgantes.com and tocajewelry.com, or access to data by eltoquecolgantes.com and tocajewelry.com, for the sale of their products or the provision of its services.

These general contracting conditions apply to all commercial transactions made in our online store, eltoquecolgantes.com and tocajewelry.com, hereinafter, The Seller. For more information about The Seller and our Privacy Policy, consult the Legal Notice hosted on this page.

Please read these Purchase Conditions and our Privacy Policy carefully before ordering. If you do not agree with all the Purchase Conditions and with the Privacy Policy, you must not place any order.

The Seller is dedicated to the distance selling, preferably on the Internet, of jewelry and jewelry products and services, using for them all digital distribution channels, as well as through stores, shops or homes.

The Seller reserves the right to modify the commercial offer presented on the website (modifications on services, prices, promotions and other commercial and service conditions) at any time. The Seller makes every effort within its means to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of the Seller, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, the Seller will notify the customer of said error and the customer will have the right to rescind his purchase without any cost on his part.

The contents of the website of, The Seller, could, on occasion, show provisional information about some services and / or products. In the event that the information provided does not correspond to the characteristics of the service, the customer will have the right to rescind his purchase without any cost on his part.

The Seller is responsible for the information, content, statements and expressions contained in the products and / or services marketed by the Seller, except for those in which it is limited to the recommendation, in which case, said responsibility falls at all times on the suppliers, distributors or collaborators of said products and / or services. The customer understands that the Seller is a mere intermediary between the customer and the supplier or distributor of the product and / or service.

To make a purchase, the user can choose between different ways to send us their order:
• Internet through the «shopping cart»
• Internet through the «off-line order» By email at eltoquecolgantes@gmail.com

The prices of the services displayed on the website of the Seller, include the Value Added Tax (VAT) that, where appropriate, may apply. Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

When placing the order, the customer can freely choose to pay the amount of the contracted service, through the usual channels, credit or debit card, Paypal or bank transfer. In certain cases and to prevent possible fraud, the Seller reserves the possibility of requesting a specific form of payment from a customer in the event that the identity of the same is not credibly proven.

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or that involves the introduction of personal data (health, ideology, …) will always be transmitted by means of a secure communication protocol (HTTPS: //) so that no third party has access to the information transmitted electronically.

The customer can select the shipping method from among the possible ones for his shipping area. You should keep in mind that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport.

The Seller sends the vouchers for the products and / or services contracted through different express transport companies of recognized national and international prestige. The date of delivery at the customer’s address depends on the availability of the service and the provider or distributor of the same and the shipping area. The indicative transport deadlines are available in the section of our website «Shipping Costs». Before confirming your order, the customer will be informed about shipping costs and transport deadlines, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:

· The transport deadlines can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise. Estimated delivery time 2 to 7 business days.

· The shipping costs that appear on the web when placing the order are approximate and are calculated based on an average statistical weight of 500 grams. The Seller reserves the right to alter the shipping costs when the requested weight varies by plus or minus 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will communicate the variation via email to the customer and the customer may choose to cancel his order without any charge.

No costs associated with the clearance of customs goods, or other costs derived from importation into the buyer’s territory, will be applicable to the Seller.

The Seller, on its website offers all the data regarding the availability of the published services, and informs of the delivery period or the period of enjoyment, except that of the services and / or products in which a certain guarantee is expressly cited . The catalog of products shown is the one made available by the supplier or distributor, indicating exactly the inventory, description, details, payment method, schedules and special conditions.

The Seller guarantees its customers the possibility of canceling their order at any time, and at no cost provided that the cancellation is communicated before the order has been made available to the supplier or distributor.

The Seller, will make change for any product or service present in the current catalog of services on the web www.eltoquecolgantes.com or tocajewelry.com, for a code or voucher for the full amount of the purchase, provided that the client / user request, having a maximum period of 14 days (for products), once received and 24 hours (for services) after the publication on the website, and meeting the conditions detailed below:

· That the holder of the voucher or coupon communicate to the Seller, through his email eltoquecolgantes @ gmail.com the reason for the withdrawal, with acknowledgment of receipt.

· This email will have to meet the maximum deadlines established in the previous point. After this period, the holder of the voucher or coupon will not be entitled to change it. The publications end approximately every 7 days, and the collaborator or service provider will renew the term as a new offer, after this period. The customer will be responsible for the returns of these products.

· Money refunds will not be made, only exchanges for any other product and / or present or future service.

The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through the online dispute resolution platform. For any incident related to the return of services from our store you can contact our Customer Service Department via email: eltoquecolgantes @ gmail.com or by phone 968 300 745.

The Seller undertakes at all times to provide truthful information about the data requested in the user registration or order fulfillment forms, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions set forth in these General Contracting Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller.

Likewise, you agree to keep your personal access codes confidential to our website with the utmost diligence.
The customer agrees to enable the delivery of the requested order by providing a postal or electronic delivery address in which the requested order can be delivered, without setting the schedule. In case of breach by the customer of this obligation, the Seller will have no responsibility for the delay or impossibility of delivery of the order requested by the customer.

With the confirmation of the purchase, the client / user accepts the conditions and specific regulations for each service that the Seller offers.

The purchases made with the Seller are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Courts of the buyer.

The data collected, such as email, will only be used for sending commercial information and / or discounts.
This data will not be sold to third parties, it is possible that these are used in third-party applications for sending said commercial information.
The user can always demand that his email be removed from the Newsletter list.
For more information consult the Privacy Policy.