FAQs – Frequent questions

Pregunta Where are my orders from www.eltoquecolgantes.com?
Respuesta

If you have any questions or queries about these, please contact us through our contact form or via email info@tocajewelry.com. We will provide all the necessary information.

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Pregunta Do I have to register again?
Respuesta
You only have to register again if you want to save your shipping and billing information. [/ sober_faq]
Pregunta Do I have to take special care with my jewels?
Respuesta

All our jewels are in Sterling Silver or 18K Gold Plated Silver.

We recommend not to wet the jewels or expose them to areas of humidity. Also avoid spraying them with perfume or alcohol directly on them.

It is important to always store them in their box to prevent the bathroom from disappearing or the silver is damaged.

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Pregunta Can I cancel or modify my order once it has been successfully placed?
Respuesta
Contact us immediately through our email info @ tocajewelry.com. We cannot guarantee that the order can be canceled or reviewed successfully. [/ Sober_faq]
Pregunta I have reserved a jewel (available for reservation) When will I receive it?
Respuesta

If so, the waiting time can vary between 5-18 days approximately, from the date of the order. For more information info @ tocajewelry.com

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Pregunta Are payments in Touch Jewelry safe?
Respuesta

Yes, we have SSL certificate. You can also pay with Paypal, known worldwide as a secure payment platform.

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